Return & Refund Policy

Return & Refund Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective

  • You received the wrong item

  • The product is incomplete

  • The product is unused and in original packaging

Return requests must be made within 3–7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (by customer)

  • Products without original packaging

  • Clearance or discounted items

  • Personal care or hygiene-related products (if opened)

3. Return Process

To request a return:

  1. Contact our customer support team with your order number.

  2. Share clear photos or videos of the issue (if applicable).

  3. Our team will review and confirm the return process.

  4. After approval, return the product as instructed.

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you.

  • If approved, your refund will be processed within 3–7 working days.

  • Refunds may be issued via:

    • Mobile Banking (bKash / Nagad)

    • Bank Transfer

    • Original payment method

5. Delivery Charges

  • If the return is due to our mistake (wrong/damaged item), we will cover delivery charges.

  • If the return is for personal reasons, the customer may need to bear the delivery cost.

6. Exchange Policy

We also offer product exchange (subject to stock availability).